User Privacy Policy

Privacy Policy

  1. Introduction

MealPass works to ensure that your privacy is protected when using our Services. We therefore have a policy setting out how your Personal Data will be processed and protected. Please stay updated on any changes to this Privacy Policy by visiting our websites and mobile applications (“Platform”).

This Privacy Policy only concerns MealPass Merchants and users of our Platform and Services.

  1. What information do we collect?

MealPass collects information to operate our business and provide you with opportunities for reducing food insecurity & food waste. We collect both Personal Data and Other Information in support of these efforts.

  • “Personal Data” is information that can be used, directly or indirectly, alone or together with other information, to identify you as an individual User. This may include your precise Location Data.
  • “Other Information” is information that is anonymous, aggregate, de-identified, or otherwise does not reveal your identity. Some examples include browser and operating system, time spent using our Services, and webpages visited. We collect and use this information to understand how you and our Users as a whole use our Services and constantly tune, enhance, innovate and build products and services to reflect the needs of our Customers. 
  • When you are using a mobile device, we also collect and use your Apple Identifier for Advertising (IDFA) and Google Advertising ID (AAID) to recognize your device and support activities on our Services. These number values are not permanently tied to your device and, depending on your operating system, you can reset it through your device settings.

We collect Personal Data in the following ways:

  1. INFORMATION YOU GIVE TO US: When you register with us, we collect registration and demographic details, e.g., name, email address, password, country and exact location. We also collect your mobile phone number.
  2. INFORMATION WE AUTOMATICALLY COLLECT FROM YOUR USE OF THE MEALPASS PLATFORM: When you use the MealPass Platform, we automatically collect information, including personal information, about the services you use and how you use them. This information is necessary for the adequate performance of the contract between you and us, to enable us to comply with legal obligations and given our legitimate interest in being able to provide and improve the functionalities of the MealPass Platform.
  3. When you use or interact with our Services, we may collect information about your precise or approximate location as determined through data such as your IP address or mobile device’s GPS to offer you an improved user experience. Most mobile devices allow you to control or disable the use of location services for applications in the device’s Settings menu. We collect information about your interactions with the MealPass Platform. We automatically collect log data and device information. We use cookies and other similar technologies. MealPass collects information related to your payment transactions through the MealPass Platform. This information is necessary for the adequate performance of the contract between you and MealPass.

We collect Location Data in several ways:

    1. from your wireless carrier,
    2. directly from the device on which you use our Services.

The way in which we collect Location Data is different depending on whether you are accessing the Services through a website or a mobile application.

If you are accessing the Services through one of our mobile applications, the way we collect Location Data will differ depending on your mobile device’s operating system. In all events, we do not collect Location Data, unless you have allowed its collection when prompted. If you decline to allow Location Data collection in the app, we will not collect your Location Data unless you manually enter it in.

Other Information: We may collect Other Information about your use of our Services. This includes, for example, your device type, carrier provider, browser type, operating system, internet domain and host name, date and time of access as well as referring and onward URL, as well as transactional data about the activities you undertake and how you interact with the Services, such as what data is displayed, clicked on or shared, the click stream patterns, and the length of time spent on each site or page; and searches you may conduct on the Services.

  1. When you connect with us through social media, we may collect account or profile information.

You may choose to enable, log into or sign on to the Services through Facebook or other networking services (“Social Networking Services”). When you connect using your Social Networking Services accounts, we may collect Personal Data that you have provided to that Social Networking Service. For example, when you log in with your Facebook credentials, with your consent we may collect Personal Data from your Facebook profile that is permitted under Facebook’s Terms of Use, such as your email address. If you do not want to provide us with this information, you will need to amend the privacy settings on your Social Networking Services account. For more information, please review the privacy disclosures and terms of your Social Networking Services account, which govern how that account information is collected and shared with us.

  1. 5. When you take surveys and enter promotions, contests, and sweepstakes, we collect contact, demographic and eligibility information.

We may sponsor contests, sweepstakes and other promotions (“Promotions”) and we may request that you provide Personal Data, such as name, address, email address, telephone number and age and other information that may be appropriate in order to participate.

We may also launch surveys that ask you to answer questions about a range of topics from personal information to brand and product preferences.

  1. How do we use your Personal Data

We use the data we collect to operate our business, advertise and improve our existing Platform, develop new services and to improve and personalize your experiences interacting with us. We also use your Personal Data to communicate with you.

We will use your Personal Data for the following purposes:

  1. Operate our business and run our Services.

We use your Personal Data to create and manage your personal account at MealPass and to process your orders.

  1. Personalize experiences on our Services, better understand our Customers and gain customer insights

We use your Personal Data to conduct analyses in order to provide you with relevant functionality. This includes showing you a map or list view of nearby stores and suggesting the most relevant stores for you.

We may conduct profiling based on your interactions with the MealPass Platform, your purchase history, your profile information and preferences, and other content you submit to the MealPass Platform.

We process this information given our legitimate interest in improving the MealPass Platform and our Customers’ experience with it, and where it is necessary for the adequate performance of the contract between you and the Store.

  1. Communicate with you and respond to your requests

When registering an account with us, you have a choice of receiving announcements about us and our products and Services via email and/or push notifications. If you consent to such messages, we may use your Personal Data and Other Information to communicate with you about the MealPass products or Services you have purchased or used and to notify you of other products, promotions and Services we think may be of interest to you. You can manage your communication preferences at any time from the mobile applications.

We may use your Personal Data to respond to your requests for technical support, online services, product information or to any other communication you initiate. This includes accessing your account to address technical support requests.

Additionally, when you request it, we will use your Personal Data to enrol you in contests, programs, or offers. We also may use your Personal Data to notify you of promotions and other special offers.

Please note that irrespective of your email and push notifications settings, we may send you notifications pertaining to the performance of our Services, such as revision of our Terms or this Privacy Policy or other formal communications relating to products or Services you have purchased or use. This also includes emails, push notifications and text messages in the event one or more of your purchases are cancelled by a store. We do this to avoid a situation where you show up at a store to pick up food when the store has no surplus food left to sell.

          2. Tailor our advertising and marketing

We use Personal Data and Other Information to assist us in our advertising and marketing campaigns, to provide you with information on the products and Services that we think are most relevant to you.

Given you have provided your consent, we may send you promotional messages, marketing, advertising and other information that may be of interest to you based on your preferences and social media advertising through social media platforms. This includes contests, sweepstakes and other promotional activities. You always have the possibility to demand MealPass not to send you any promotional material or information.

We will process your personal information for the purposes described above given our legitimate interest in undertaking marketing activities to offer you products that may be of your interest.

          3. Create and Maintain a Trusted and Safe Environment

We may use Personal Data to detect and prevent fraud, spam, abuse, security incidents, and other harmful activity. To conduct security investigations and risk assessments, and to verify or authenticate information or identifications provided by you.

  1. Where is your Personal Data stored


Y Waste uses a variety of third party service providers to help us provide services related to the MealPass Platform. Any such transfer of your Personal Data will be carried out in compliance with applicable laws.

These providers have limited access to your information to perform these tasks on our behalf and are contractually bound to protect and to use it only for the purposes for which it was disclosed and consistent with this Privacy Policy. We have – prior to sharing your information with third parties – established the necessary means to ensure an adequate level of data protection. This may be an agreement on the basis of the US Privacy Act & the EU Model Clauses (a set of clauses issued by the European Commission).

  1. For how long is your Personal Data stored


MealPass will retain your Personal Data for as long as you maintain an Account or as needed to provide you the Services. We will also retain and use your Personal Data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.